Returns & Exceptions
Body Armor is a very personal purchase and the customer needs to feel secure in that purchase. If you are not completely satisfied with your retail purchase we will do our best to make you happy.
We will exchange to your satisfaction, OR We will send you a 100% refund, less shipping charges.
1) We reserve the right to charge a restocking fee of 5%, to cover costs, such as credit card fees, when an order is canceled on customer's request.2) Ceramic Rifle Plates are NOT returnable as they are vulnerable to damage if abused or improperly shipped.
Ceramic Rifle Plates are NOT RETURNABLE
(except for warranty)
Ceramic Rifle Plates can be damaged if abused or improperly shipped, and we cannot accept that legal liability.
Carefully measure your Rifle Plate Pockets for inside dimensions to see what plate size - and shape - you need.
Please know that many Eagle, BlackHawk, and other plate carriers are not designed for the more rectangular Backplates (only clipped corner plates even on the back). You may need to order two Front plates to fit your carrier.
It is your responsibility to verify compatibility with your equipment.
We require two things from you:
1) Contact us by phone or email within 10 days of delivery, to tell us what corrective action is needed, and get a Return Authorization emailed to you with shipping instructions. We need to understand how and why the product didn't work for you, and exactly what corrective action is needed, AND
2) We receive the product back in resalable condition, within 21 days of delivery (pack rigid items with a LOT of cushioning, and ship INSURED).
This Guarantee does NOT apply to discounted quantity orders, or Custom, Special Order, or Made-to-Order items not normally stocked. If this applies to your order we will always let you know BEFORE you approve your order via email.